We are currently located in Pensacola, FL. We generally ship our in stock items next business days but with holidays and busy seasons Our Handling time can possibly take 1-3 business days. So when paying for 2 day shipping please understand that once it is in shipping vendors hands it is 2 day for them to get to you.  Please let us know if you need your items by a certain time and we will do our absolute best to accommodate..

Once the item leaves our shop, we are not liable for them. In the event of something happening after leaving our office, we do not file the insurance claims, please contact the shipping service to start your claim. If you look in your order a tracking number will be posted.

PRE ORDERS

Once a pre order is placed, it generally takes 1-3 weeks for us to receive the products. We will ship the items 1-3 business days after they arrive in our office. Our timeframes are quoted by the supplier so please know we will get them as soon as possible. 

Once we get an idea of what items will be popular we will work on having a full stock available for you to get quick shipping.

We will cancel your order with a 5% fee. This helps us keep our prices lower with out losing money in the future. You can only cancel a order before it is processed. We do not cancel or refund any delayed or already shipped items.

COMBINING - We advise to use the notes in your cart to combine orders, hold orders or any other messages you think we need as far as that specific order needs/has. We always check them! You can always send an email with any changes (contact@southerncustomcreation.com) that may need to happen and if we can help we will. But the notes in your order is always the best route!  If you place an order and remember you need to order more things and it is within the same day - place another order and put a note ("please combine with order number xxxxx") We will combine them and refund the difference in shipping

*Free shipping offers - When free shipping is offered from our Texas Location, we will use the cheapest shipping possible for your order. If you would like to upgrade and pay the difference for a specific service you are more than welcome to do so. We will contact you should this apply to your order. 

Shipping Charges - While we strive to keep our products at a low cost, we also strive to keep shipping costs at a minimum. We refund the difference in shipping, typically within the week. However, If you think the shipping is high for that order PLEASE leave a note to check for the shipping cost and if you want a lower cost and don't mind the longer delivery time please put that in the note as well. We will not change your choice of delivery carrier if the timeframe for delivery is longer because we don't know your timeline for your projects and don't want to interfere with that, so if there is no note we will not change it to a slower method. (the orders that are under 1lb can go to a cheaper method, it just takes a day or two longer) 

USE YOUR NOTES. Located in the cart!!. We appreciate each and every order and take none for granted. We look forward to helping you with your projects. 

We generally Ship using USPS and UPS.